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Ss786
Level 1

Can't find settings gear in right hand corner,

Where Is the settings gear, can't find it on  signing in
1 Comment 1
GebelAlainaM
QuickBooks Team

Can't find settings gear in right hand corner,

Hey there, @Ss786. Let me help you locate the Gear icon on your QuickBooks account.

The Gear icon looks like a wheel. This is a universal icon to represent the account or app settings. You can find the Gear (Settings) at the upper right corner between the Notification bell and Profile icons. This icon used to access a ton of features in you QuickBooks. It includes Settings, Tools, Company, and Lists options. 

For your visual reference, you can also refer to the screenshot below:



Alternatively, if the symbol is still invisible, we can perform the basic browser troubleshooting to improve and speed up your browser's performance. Cookies and caches may prevent you from accessing some features in your account.
 

Here's how:
 

  1. Restart your browser.
  2. Log in to your QuickBooks account in an incognito or private browser and try to see if the Gear icon is available. You can use these keyboard shortcuts to launch a new private window:
  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N
     

If it works, you can go back to your regular browser and clear your browser's cache. Then you'll see if the symbol is available and get started on the tasks at hand.
 
Furthermore, if it's not the page you're referring to, I'd be glad if you could provide us a screenshot. That way, we can give you a solution that fits your concern.

If your new to QuickBooks, this article will help you: Get started and adjust settings after you sign up for QuickBooks Online.
 

I'll be here if you need more help in navigating your QuickBooks account. Enjoy your day!