Let's work together to resolve the error message you encountered in QuickBooks Online (QBO), kalahari.
Before that, we'd appreciate it if you could specify which part in QBO you encountered the error message so we can determine the root cause of the issue.
In QBO, the error code 81622 indicates a failure to authorize your subscription payment. That said, verify that your card and billing information is correct.
If the issue persists, let's perform some troubleshooting steps to rule out the possibility of a browser problem. First, access your account in an incognito window by following these keyboard shortcuts:
- For Google Chrome browser: Ctrl + Shift + N
- For Mozilla Firefox browser: Ctrl + Shift + P
- For Safari browser: Command + Shift + N
Once resolved, return to your regular browser to clear its cache. Alternatively, use another compatible one.
Furthermore, I'll share this guide to update your card on file or view your billing history in QBO: Manage billing, payment, and subscription info in QuickBooks Online.
You can always post in the Community space whenever you have additional concerns about the error message 81622 in QBO. We'll be glad to assist you. Take care.
