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pippagold-yahoo-
Level 1
posted
‎January 04, 2024 06:05 AM
last updated ‎January 04, 2024 6:05 AM

Hello, I missed a payment in December. I paid my subscription today. Apple has reactivated subscription. My invoices don’t process on the app. Is there a waiting period?

QuickBooks has said subscription is activated from their side. Apple confirmed that subscription is activated from their side. I still can’t process invoices- meaning I can’t save invoices or save any new information that I load. Is there a waiting period until the app is fully operational?
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1 Comment 1
LollyNino_C
QuickBooks Team
QuickBooks Team
‎January 04, 2024 07:43 AM

Hello, I missed a payment in December. I paid my subscription today. Apple has reactivated subscription. My invoices don’t process on the app. Is there a waiting period?

Greetings, Pippagold! We are thrilled to have you join our Community space and appreciate your visit to our forum. We understand the importance of accessing your invoices in your QuickBooks Online (QBO) mobile app.

 

It's our pleasure to assist you with this. Let's ensure that you can save invoices and any new information in QuickBooks Online (QBO) without any issues so that we can smoothly resume our business operations. The system must function properly to avoid any disruptions in our workflow.

 

Before we begin the process, may I know if you've tried opening your invoices through a web browser and checked if it's working? Any additional information would be greatly helpful in getting closer to a resolution.

 

In the meantime, you can also clear your app's cache to refresh the data. Sometimes, the stored cache can cause unusual behavior in the system. We can fix the issue in your mobile application for QuickBooks by performing the basic troubleshooting steps. Doing this helps refresh applications and eliminates common issues to ensure your mobile app is updated to its latest version. Clearing the app's data can be done on the app or your phone settings. Please refer to the steps below.

 

Here's how to do it in the QBO app:

 

  1. Go to the Menu icon and tap Help & Feedback.
  2. Select Refresh Data.
  3. If you receive a prompt message stating, “Caution. If there was a problem getting your latest QuickBooks Online data, you can refresh it now. It may take a few minutes.”
  4. Tap Refresh to confirm.

 

To refresh the data on your Phone Settings:

 

  1. On your phone's Settings.
  2. Go to General and choose iPhone Storage.
  3. Select an app that's taking up a lot of space, and tap Offload App.

 

Once refreshed, restart your mobile phone, log back in, and check the invoices on your client's history. If you get the same result, uninstall and reinstall the QuickBooks Online mobile app.

 

If you want to receive payments using the web browser in the future, you can refer to this article: Record invoice payments in QuickBooks Online.

 

Moreover, you can visit this article for your guide if you want to edit sales receipt or invoice payment information: Edit a sales receipt or invoice payment using the QuickBooks Online mobile app.

 

For more information about QuickBooks App, you can refer to the following articles:

 

 

Feel free to contact us anytime if you need further assistance or have questions about managing your invoices in the QuickBooks Online app. We're always here to help and ensure your business runs smoothly. Have a great day ahead!

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