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joan-buildxstudi
Level 1

Hi, so our company made a yearly subscription to qb online in January and i just realized that qb has been crediting our debit card monthly. Are there hidden charges or??

 
1 Comment 1
CharleneMae_F
QuickBooks Team

Hi, so our company made a yearly subscription to qb online in January and i just realized that qb has been crediting our debit card monthly. Are there hidden charges or??

I want to ensure you're paying for the right amount, joan-buildxstudi.

 

Since billing and other Intuit account related-concerns require your personal information, I'd like to redirect you to our Customer Care Team. This way, your concern will be addressed securely and promptly.

 

For the old Help menu interface:

  1. Click the Help (?) icon at the top.
  2. Choose the Contact Us button.
  3. Type your issue or question on the What can we help you with box.
  4. Proceed with the Let's talk button.
  5. Select the Start messaging option.

 

For the new Help menu interface:

  1. Click the Help (?) icon at the top.
  2. Type Talk to a human.
  3. Enter your issue or question on the What can we help you with box.
  4. Choose I still need a human.
  5. Select the Start messaging option.

 

Additionally, I've included an article that'll help you change your billing info, payment method, and plan subscription level in QuickBooks Online. This helps you manage your subscription: Update Billing, Payment, and Subscription Info.

 

In case you have follow-up questions about managing your QuickBooks Online account, I suggest sharing your concern with us. Doing so helps us provide the answers you need.