Hi there, jelectr16.
Let's work together and resolve this issue so you can get back to business.
If you receive a message that says your subscription has expired when it has not, there are a few steps you can take to troubleshoot it.
First, let's check your subscription status. This is to ensure that your subscription is active and up to date. Check that your payment details are correct. Most of the time, billing issues could be causing the error message. Here's a link you can use as a reference: Update billing, payment, and subscription info in QuickBooks Online.
If everything looks good but the issue persists, then we can perform the next troubleshooting steps. Sometimes, browser cache and cookies can cause issues with subscription validation. To check and avoid any browser cache-related issues, we can access your QuickBooks Online account through a private/incognito window.
Depending on your browser, use the keyboard shortcut below to open one:
- Google Chrome and Microsoft Edge: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
If you're able to access and save your reports, you can go back to your regular browser and clear its cache.
Alternatively, you can look and use other supported browsers for the best experience while working in QuickBooks Online.
I've added this link so you'd know how to run, print, email, and export your reports: Run reports in QuickBooks Online.
Please let me know if you still have any questions about reports or your QuickBooks Online account. I'll be here to assist. Take care!
