We understand if QuickBooks Online isn't the right fit for you, sales. I'd be happy to assist you in canceling your subscription.
If you purchased your QBO account online directly from Intuit, follow these steps to cancel:
- Open a web browser on your computer, not a mobile device.
- Sign in to QuickBooks Online as the primary or company admin.
- Go to Settings ⚙ and select Billing & subscription.
- In the QuickBooks section, select Cancel subscription or Cancel online. If you're canceling a trial, select Cancel your trial.
- Follow the on-screen steps.
If you are logged in as an admin user and don't see the Billing & subscription tab, then you've purchased QuickBooks through a mobile app store. To cancel your subscription, please refer to the Cancel a subscription purchased through the Apple App Store (iOS, iPhone, iPad) or Google Play Store (Android phones and tablets) sections in this article:
Cancel your QuickBooks Online subscription or trial.
Additionally, we retain your data for one year, allowing you to resume where you left off if you return. After that, your file will be read-only unless you decide to resubscribe or reactivate your account.
Let me know if you have any other account management-related concerns or questions. I'm always ready to assist you.
