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Hi there, @gachagod-gmail-c. I'm here to provide information about the error you're having when attempting to connect the Investec account to QuickBooks Online (QBO).
Currently, there's an ongoing investigation about getting error 163 when trying to connect the Investec account to QBO. Rest assured our Engineering Team has raised a known issue ticket on their end and doing everything to resolve this as soon as possible.
In the meantime, I highly recommend reaching out to our Customer Care team support to add your account to the list of the affected users. This way you'll be able to get email updates and notifications about the issue. Here's how:
On the other hand, you might want to upload your bank transactions into the program manually. For the detailed steps out this link: Manually upload transactions into QuickBooks Online.
Then, it's best to perform the reconciliation process regularly to ensure your accounts match the balance in your real-life bank statement. You can browse through this guide for the instructions: Learn the reconcile workflow in QuickBooks.
Please let me know how the interaction with the support goes. I'm always here ready to help if you have any other follow-ups about connecting your bank in QBO. Feel free to add a comment below. Have a great day ahead.
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