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claire-carterand
Level 1

My trial expired so I subscribed but it's created a new company and I cannot access the old account with all my transactions. Is there anyway to merge?

 
2 Comments 2
Fiat Lux - ASIA
Level 15

My trial expired so I subscribed but it's created a new company and I cannot access the old account with all my transactions. Is there anyway to merge?

You have to open your trial account, navigate to the Billing and Subscription menu and pay the regular rate to continue your work. If you click the Buy button, it will create a new blank QBO account.

https://quickbooks.grsm.io/South-Africa

 

Jen_D
Moderator

My trial expired so I subscribed but it's created a new company and I cannot access the old account with all my transactions. Is there anyway to merge?

Thanks for visiting us today, @claire.

 

Joining the thread to share additional insights. If you cancel if your trial expires, your data will be available in read-only access for 90 days from the date of cancellation.

 

You can follow Fiat Lux - ASIA's recommendation to reactivate your account. Here's how:

 

  1. Log in to your QuickBooks Online company.
  2. Select Settings ⚙ at the top.
  3. Under Your Company, choose Account and Settings.
  4. Select Billing & Subscription, then Subscribe, and enter the updated company profile.
  5. Select Save.
  6. Select Payment Information type (Credit/Debit card or Net Banking) and enter your bank information. Select Resubscribe.

 

Also, I'm adding these articles to help you manage your clients' account:

 

 

Always feel free to leave a post below if you have other questions about QuickBooks account management. I'm always here to help.