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aliana-boshoff-g
Level 1

Quickbooks is not responding.Cache is cleared and it still doesn't respond. I am not the only one with the problem & my internet is fine. Please assist?

During processing the program just hangs and you cannot even log off. When you do manage to do a transaction it is posted more than once. Statements were sent 3 times.
1 Comment 1
GlinetteC
Moderator

Quickbooks is not responding.Cache is cleared and it still doesn't respond. I am not the only one with the problem & my internet is fine. Please assist?

I understand the impact of this situation on your workflow and overall experience with QuickBooks Online, Aliana.

 

I assure you that I am fully committed to providing you with the assistance you need to overcome these challenges.

 

If you're encountering issues while accessing QuickBooks Online through a particular browser, I recommend using an alternative browser to see if the problem persists. For example, if you're utilizing Google Chrome, consider accessing your account using FirefoxMicrosoft Edge, or Safari. This approach can help us identify whether the issue is specific to the browser you're currently using. By utilizing a different browser, we can gather valuable information that will assist us in troubleshooting the problem effectively.

 

If the issue continues after trying the above suggestions, I recommend contacting our QuickBooks Online Support for further assistance. They have specialized agents who can delve deeper into the issue, investigate potential system-related problems, and provide you with specific troubleshooting steps. 

 

Here's how:

 

  1. Click the Help menu in the upper-right-hand corner.
  2. Select Search and tap Contact Us.
  3. Enter a short description of your concern and click Continue.
  4. Choose a way to connect with us. Either Start a chat or Get a callback.

 

In addition, you can generate reports in QBO. By utilizing these reports, you can navigate the complexities of compliance, plan strategically, communicate effectively, track historical data, and drive continuous improvement within your business.

 

If you have any further questions or require additional assistance, reply to this thread. I am here to support you at any time.