Thanks for joining us here in the Community, @Anonymous.
To correct the deduction of your subscription, I suggest contacting our Customer Care Team. They have the tools that can help check on your account as well as the payment made, and process a refund afterward.
To reach them, please follow these steps:
- Click on Help at the top menu bar.
- Hit on the Contact Us button.
- Enter a brief description of the issue in the What can we help you with? box.
- Press on Let's talk.
- Select on Start an email.
- Key in your information needed.
I'm also adding here some links on how you can change the billing details of your account in QuickBooks Online:
I'm always up for assistance, Piet. Let me know if you have any other questions by leaving a reply below. Wishing you all the best in everything that you do.