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dharmesh-keyston
Level 1

Why cant i switch between companies any longer?

 
2 Comments 2
ArielI
QuickBooks Team

Why cant i switch between companies any longer?

Hello there, Dharmesh.

 

I’m here to share details about the missing Switch company button in QuickBooks Online (QBO).

 

Currently, there's an ongoing investigation (INV-111435) about the missing switch company option. Our Product Team is working to find a solution to this. We have a workaround which is to log out and log in for you to choose the account you need to work on.

 

To stay informed and be added to the list of affected users, I recommend reaching out to our support team for timely updates.

 

Here’s how you can connect with a live representative:

 

  1. Log in to your QuickBooks Online Company.
  2. Click on the Help button at the top of the page.
  3. Choose the Search tab, then click Contact us.
  4. Type in your concern, and click Continue.
  5. Under Callback, click Have us call you button. This will route you to enter your details.
  6. After that, select Get a call.
  7. You will now be added to the queue and wait for us to call you.

 

For now, please try re-logging into your QBO account to switch to a different company.

 

Additionally, you can run reports  to get a comprehensive view of your business finances.

 

If you have any further questions about the Switch Company function in QBO, please feel free to reach out. We're here to help!

dharmesh-keyston
Level 1

Why cant i switch between companies any longer?

Thank you