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orders29
Level 1

Why I can't find any emails for billing errors

I am still searching and waiting for numerous emails sent to dispute a billing error, after three days I find myself writing on this discussion forum 

1 Comment 1
GianSeth_A
QuickBooks Team

Why I can't find any emails for billing errors

Hey there! @orders29,

I completely understand you want to go straight from this, especially since you've been searching and waiting for these dispute emails for three days now.

To get a check on your billing error dispute, connecting with our specialized support team is the best next step. They can check the exact status of your case, confirm if any emails were sent, and pull up your account details immediately.

Here's how you can reach them:

1. To start, click on the Help (?) menu up at the top right of your screen.
2. Next, click on Contact Us to pull up the support window.
3. Then, just type a brief, clear description, for example: Missing billing dispute emails.
4. Once you've done that, hit Continue.
5. Finally, select your preferred contact method: choose Start messaging for a live chat with an expert, or click Get a callback for a specialist to phone you.

For effective communication, please refer to our support hours: Get help with QuickBooks products and services.

The Community is always here if you need anything else