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Level 1

cant connect standard bank SA to Quickbooks online

I cant seem to connect my companies bank account with Standard bank SA to quickbooks online. It just gives me error (102) "Looks like the connection to Standard Bank (South Africa) isnt available right now. Please try again in a few hours

3 Comments 3
QuickBooks Team

cant connect standard bank SA to Quickbooks online

Thank you for raising your issue here in the Community, @Hayley10.


Currently, QuickBooks users are getting error 102 when connecting Standard bank to QuickBooks Online (QBO). Our product engineers are already aware of this issue and diligently working on a fix.


As a workaround, you can consider importing your bank transactions to QBO manually. For more guidance, feel free to check out this article: Manually upload transactions into QuickBooks Online.


Also, to ensure you'll get an update about the resolution status, I recommend contacting our QuickBooks Support Team. This way, they can also add your company file to the list of affected users and provide this investigation number for easy tracking: INV-72282. To reach them, you can follow the steps below:


  1. Sign in to your QuickBooks Online account.
  2. Click the Help button.
  3. In the QuickBooks Assistance chatbox, select Talk to a human and choose I still need a human.
  4. Select Contact Us.


Thank you for your patience while we're working on this, @Hayley10.


Once you're ready to reconcile your bank account, you can read this article for more guidance: Reconcile an account in QuickBooks Online. This will help ensure your QuickBooks transactions match your bank statement.


Our Community forum is always open to help you again if you have any other questions about QuickBooks. Have a good one!

Level 1

cant connect standard bank SA to Quickbooks online

Hi Team. Is there any update on the issue above, please? I am having the same issue.


cant connect standard bank SA to Quickbooks online

Hello Micaella,


I'm glad to see you dropping by here in the Community space. Allow me to chime in and share information about connecting Standard Bank to QuickBooks Online.


The post above is from the prior year and showing as closed and resolved by our backend team. However, we have a new investigation going on with Standard Bank regarding banking error 102.


Our engineering team is still working closely with Standard Bank Engineering Team to resolve the issue. For now, manually update the Banking Connection to check if the problem persists.


As we assess for a permanent resolution, the only workaround is to upload your banking data manually. This way, you can bring over bank transactions and avoid bulk categorizations.


I also suggest contacting our QuickBooks Support Team so they can add you to our list of affected users. Thus, you can receive live email updates about this issue.


Here's how you can reach them:


  1. Click the Help tab in the upper-right corner.
  2. Go to the Assistant tab.
  3. Click Get help from a human.
  4. Choose Chat with us


Additionally, we've compiled a list of bank errors you may encounter when using the bank feeds feature. I've attached the article you can use as a reference to fix banking issues in QuickBooks: Troubleshoot and fix banking errors.


Let us know if you still have more questions about fixing bank errors. We'll be around to help. Keep safe, and have a great rest of the day.