Thank you for reaching out to the Community, LKG_85. Let me direct you to our contact support for them to assist you with the activation process.
To better assist you, I would like to ask about the region of QuickBooks Desktop you're using.
QBDT isn't available in international regions, including South Africa. If you're using QBDT in the US region, I suggest contacting our US contact support to obtain a one-time activation code.
Since you cannot log in to your product, we can still help you. You can contact us and we'll help you get back in business.
Also, please know that the screenshot you provided contains personal information. We removed it to avoid fraudulent activities and for security purposes.
In addition, you can refer to this article for detailed steps when you want to upgrade to the latest version of QBDT: Update QuickBooks Desktop to the latest release.
Comment on the post if you still have difficulties logging in to your product. I'm always here to help.
