I see being able to send your invoices successfully is important. This way, you can ensure that your business runs smoothly and efficiently, Chad.
At the moment, we have an ongoing investigation regarding this. We're doing our best to prioritize and resolve it as soon as possible. We'll provide a permanent solution once we fix it.
As you've already contacted our support team, I can confirm that you have been added to the list of affected users. Rest assured you'll receive a notification via email once the issue is resolved. However, if you need updates on the progress of the investigation, you can contact our support team again.
In the meantime, I suggest downloading a PDF of the invoice and sending it manually to your customers via personal or company email. This is a temporary workaround that should help you manage your sales forms while we work on resolving the issue. Here's how:
- Open the invoice
- Click on the Print or Preview button at the bottom part.
- From there, select Download.
If you need more tips in personalizing your sales form, you can check out this article for more information: Personalise and add specific info to your sales forms.
Be sure to post again if you have any follow-up questions or concerns about managing invoices and other sales forms in QuickBooks. We're always here to help you out.
