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Level 1

Errors Editing My Company Information

I am unable change my company logo

- When I click the + button near my logo the whole screen fades out and QB's won't let me click anywhere on the screen or allow me to exit. I am left to have to force quit each time.

I am unable to change my VAT number
- Every time I put in my VAT No. in and click save, QB's changes it to completely different number that is not mine.


- I have cleared my browser cookies and cache.
- I have restarted my laptop & I have tried troubleshoot.

3 Comments 3
QuickBooks Team

Errors Editing My Company Information

I'll provide some other options so you'll be able to change your company information, JS.


Normally, QuickBooks Online (QBO) has the ability or feature to let you change company data if you have the required user role. You can log out from your QBO account and log back in to see if you still can't make any changes to your company data. 


Aside from that, you'll also have to consider that when uploading a logo, it should be a .gif, .bmp, .png, .jpg, .jpe, or .jpeg file smaller than 10 MB24-bits or less in bit depth (or colour depth)square-shaped since rectangles don’t work using the standard RGB colour space.


In the same manner, you can convert it into an RGB image using tools (such as Adobe Photoshop) before you upload it to QuickBooks Online if your logo is CMKY-formatted make sure it is successful. 


However, if you're still having the issue, I suggest reaching out to our support team so they can take a look at this and investigate further. They have the tools to pull up your account in a secure environment and check if there are also other users who are experiencing the same thing. Here's how to reach them:


  1. In your QuickBooks Online company, select (?) Help.
  2. Select either tab to get started:
    • Assistant: Get quick, personalised answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still chat to a human.
    • Search: Type a question, keyword, or topic for QuickBooks Online self-help content or select Contact Us, type a question, and Continue. Choose Start a chat with a QuickBooks support expert online.

Furthermore, additionally, I recommend visiting our Help Articles page for reference. From there, you'll be able to browse articles that'll guide you in completing your future task.


Keep in touch if you have any questions when editing company information. I'm always right here to help.

Level 1

Errors Editing My Company Information

Thank you for your assisteance. I managed to sort out the logo issue.

I am however having trouble adding my vat numberr to my company information.

Each time I edit and put the number in, once saved and closed it changes the Vat No. to something completely different. 

QuickBooks Team

Errors Editing My Company Information

I appreciate the update about being able to change your logo, JSHodson.


I attempted to modify both the VAT and phone numbers in my QBO account, and I successfully saved the changes. I also noticed from your initial post that you have already cleared the cache and performed other troubleshooting steps related to the browser.


In this situation, I recommend contacting our support team through the chat feature. They will conduct further investigations to identify the reason behind the VAT Number and phone number not saving in your company settings.


Here's how to reach out to them: 


  1. Click Help in the upper-right hand corner of QBO.
  2. Type in "support" and press Enter.
  3. Select Contact Support Team.
  4. Type in "support" once again and press Enter.
  5. Click No, I still need help.
  6. Select Contact Support Team
  7. Click Chat with us


For additional references about collecting VAT and making changes to your settings, I'll share these articles as well:


Feel free to ask any additional questions if you require further assistance from us. Our team is always here to ensure that everything is resolved to your satisfaction.