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Shaundrey-Samantha--Rynhardt
Level 1

I can't resubscribe i get stuck by the company profile screen it doesnt want to choose address and save

 
1 Comment 1
NicoleAscencionS
QuickBooks Team

I can't resubscribe i get stuck by the company profile screen it doesnt want to choose address and save

Let's go through some troubleshooting steps so you can resubscribe to QuickBooks Online (QBO), Shaundrey.

 

Before anything else, may I know if you encountered any specific errors when resubscribing? Any additional information or screenshot would be helpful to provide an accurate solution.

 

Let's start with refreshing your website's preferences by clearing its cache. Your browser's cache stores files to load websites faster, but it can become outdated and can cause the program to slow down. Alternatively, you can use supported browsers to optimize your QuickBooks experience.

 

Once done, log in to your QBO account and resubscribe again.

 

Also, if you need help with modifying your billing information, changing your payment method, or printing your subscription statement, please check out these articles below for more details:

 

 

If you have additional questions about resubscribing or any other QuickBooks-related concerns, don't hesitate to hit the Reply button. Our team is always available to support you.