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Welcome to the QuickBooks Community, @northcoastpower-. I'll make sure that you'll be routed to the right support team so this gets sorted immediately.
In situations like this, we’ll have to review your QuickBooks Online (QBO) account. The process requires some personal information to pull up your account, which I’m unable to perform here in the Community since this is a public forum and for security reasons.
I understand how important it is to know what the double charge was for. That said, I'd suggest reaching out to our Customer Care Team. They'll be able to further assist you with determining the details of this concern. Here's how:
- Log in to your QBO account.
- Click the ? Help button at the top right corner.
- Go to the Search tab, then select Contact Us.
- Enter a brief discussion with your concern, then click Continue.
- Choose a way to connect with us.
You can also see this article for more details on contacting them and be sure to check their support hours to know when agents are available: How and when can I contact Support?
Additionally, feel free to visit our general help topics page if you need help with other tasks in QBO. Just type your concern in the search field and this page will route you to the related help articles, Community discussions, video tutorials, and more.
Please keep me posted if there's anything else you need help with your QBO account. Know that I'm here to help you sort it out. Take care and have a great day!