cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
NEW Connect to DBS IDEAL direct bank feeds Click here
yali
Level 1

I'm trying to connect to another credit card account after the initial setup, but I don't have the "Link Account" option when I go to Transactions>Bank Transactions.

I do believe there is no limit of how many bank accounts and credit card accounts I can add. Anyone can help?
1 Comment 1
JoesemM
Moderator

I'm trying to connect to another credit card account after the initial setup, but I don't have the "Link Account" option when I go to Transactions>Bank Transactions.

It seems you're facing a technical issue with QuickBooks Online, Yali. Let's collaborate to troubleshoot the missing Link account option so that you can effectively manage your transactions.

 

Yes, you're correct. You can connect multiple businesses and personal bank accounts to keep your business information up to date in QuickBooks. Since you're not seeing the Link account option, I suggest accessing your account through a private browsing window. This method can help us identify if the problem is related to the browser's cache.

 

Here are the keyboard shortcuts:

 

  • Safari: Command + Shift + N
  • Google Chrome: CTRL + Shift + N
  • Mozilla Firefox or Microsoft Edge: CTRL + Shift + N

 

Then, connect your account again. If you're able to connect, clear the browser's cache. Doing so deletes all the data from your browser and optimizes its performance. You may also use other supported browsers as an alternative.

 

In addition, here are a few extra articles that can help you along the way in managing your transactions:

 

 

Let me know if you have further inquiries about linking your bank or any associated topics with QuickBooks Online. I'll ensure to respond to you as quickly as possible. Stay safe.