Let's get this sorted out, Kristen.
Given that question 4 is consistently marked incorrect regardless of the answer chosen, I recommend sending feedback about this to help improve your experience. Be specific about the name of the course you are working on, the specific section and module, and the lesson, quiz, or exam.
I'll share this resource to help you improve your Advisor profile, making your firm more appealing to potential clients: Update and enhance your ProAdvisor profile in QuickBooks Online Accountant.
We'll be here if you need further assistance.