Hi there, @Robyne. I can certainly understand how frustrating it is to deal with a manual workaround for over a month, especially when you’ve already taken the time to coordinate with Investec support. It’s clear you’ve done your due diligence to get this running seamlessly again.
Please rest assured that we want to get this sync back on track so you don't have to keep hitting that "Fix Now" loop. At this time, we aren't seeing similar reports from other Investec users, which suggests this is likely an isolated connection issue rather than a broad system outage. Typically, this happens when a bank updates its security protocols. While your bank may see that your permissions are active on their end, the connection between their system and QuickBooks hasn’t fully synced to meet those new requirements.
The "more security info required" message indicates a timing mismatch in the authentication process. When you click the done button before the bank's security layer fully confirms your PIN, QuickBooks gets just enough permission to pull your data once, but it doesn't receive the permanent digital key needed to keep the door open for your daily automated syncs.
Since this has been ongoing for a month, I want to make sure we move past the standard troubleshooting. I strongly recommend contacting our live support team. They can go behind the scenes to look at your connection logs and see exactly where the "automated sync" command is being rejected. This will allow them to reset that digital handshake and get your bank feeds back to 100% automation.
We’ll get this back on track so you can get back to business. If you have any other QuickBooks concerns, please drop a comment down below.
