Login of Desktop Premier

Can you open the sample file?

Where do I find the sample file ?

Run your QB program > No Company Open window > Open a sample file

Hi, I reloaded quickbooks , tried sample file tried creating a new company still no luck . could my Mysql database be giving it an error ?

@Derek Girven 

Install the trial version of QB Desktop 2020 or 2021 to isolate the problem. Contact me in private and we can share the installer file.

Let's perform some troubleshooting steps to log in to your QuickBooks Desktop (QBDT) file, Derek.

If you can't log in due to a username or password issue, you can reset it immediately by selecting the I forgot my password link. I'm also adding this article for the step-by-step instructions: Reset your password for QuickBooks Desktop (US article, but the same resources work for QBDT South Africa).

In case the password doesn't work, review your information carefully. Check for any typos and ensure that the info matches what's in CAMPS.

However, if the error has no connection with your login credentials (username or password), may I know if you're getting an error message? It'll help me thoroughly investigate the issue and gather the necessary resources to address it effectively. A screenshot would also be very helpful.

Once you can open QuickBooks successfully, continue with your business tasks.

I suggest getting back to this thread if you need more help accessing your QBDT account. I'll be right here to help.

Hi,

It accepts my password , then the popup Error comes, I have reloaded Quickbooks from the disk again still the same error , when I tried to apply fix from the disk , it said that the database is in use must it shut it down.

I tried the sample customer and tried creating a new customer still no luck !

@Derek Girven 

You should install the trial version as mentioned by Fiat Lux to make sure.

Hi, I downloaded the trial version and then created a new customer , I tried importing the backup file but I get . file was not created by US version file not open 

You need the trial version of QB Desktop UK version, not US version.

Hi, I am battling to find a link to download the one you recomended in an old message has expired 

You can contact Fiat Lux to get the trial version of QB Desktop UK version.

Hi All ,

A bit of feedback and thabks for all those who helped.

I tried loading  version  2021 from Fiat Lux (great help if you need help).and deleting all c++ visual, but I got a error of “ Quickbooks accured a problem , or something on those lines” when trying any Customer File including the sample , and on making a new one.

I loaded my old 2019 disk on another machine and it worked , So something ( I think maybe Visual studio or Mysql is blocking the running of Quickbooks)

Thank you for all you help , you guys are great !!!.

All the best over the season ,God bless!!