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Level 1

Migration Taking 3+ Days

I started a Migration from QBDT to QBO on Thursday afternoon, it is now Sunday and the Migration is still not complete. Each time I call i get told "just wait a little longer" and now the Automated agent on the phone just hangs up on me when I try to call. How am I supposed to work on Monday and do payroll for 50 people? I was told 15 mins, then 2 hours, then 24 hours, then 36 hours, and now its been almost 72 hours. No one can give a progress update, or give me any information on when it will be complete. This is absolutly ridiculous

2 Comments 2
QuickBooks Team

Migration Taking 3+ Days

I appreciate you dropping by the Community. Also, this is not the experience we want you to have while using the service.


Although we can not provide updates about the progress of your migration to QuickBooks Online, I will give some guidelines that could help you.


You can check your browser. You can open a private window. This way, it can help clear some browser-related concerns. Here's how to access incognito mode in some of the most commonly used web browsers:


  • For Chrome, press Ctrl + Shift + N.
  • For Internet Explorer or Firefox, press Ctrl + Shift + P.
  • For Safari, hold down Command + Shift + N.
  • Mozilla Firefox: Ctrl + Shift + P


However, if the issue persists after using incognito, I suggest you contact our support team. There will be an expert to help you further transfer from your QBDT to QBO. Here's how.


In your QBO:


  1. Click the (?) Help icon.
  2. Click Contact Us.
  3. Enter a question in the search field and click Let's Talk.
  4. And choose Get a callback.


You can contact us from Mondays to Fridays, 8 AM - 6 PM SAST.


On the other, you may also consider using a third-party app.


I'll leave these articles you can browse in the future:



For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead.

Fiat Lux - ASIA
Level 15

Migration Taking 3+ Days


Do you need to convert data from QB Desktop UK version to QB Online South Africa version?