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BDY007PE
Level 1

Password Recovery Tool

Hi There 

 

I been trying to download the Desktop password Recovery tool , but the link will not accept my South African Postal Code. I urgently need the tool I am locked outr of a account I need to work with. 

6 Comments 6
Fiat Lux - ASIA
Level 15

Password Recovery Tool

Which QB Desktop year version do you have?

BDY007PE
Level 1

Password Recovery Tool

Premier accountant 2018

Fiat Lux - ASIA
Level 15

Password Recovery Tool

All info entered must match the info in Intuit system. This includes email address, main business phone number, and zip/ZIP code of the primary contact on the account. The access token will be sent ONLY to the email address for the primary contact. It is very likely that your license was registered with someone else. Last resort, consider buying a 3rd party password reset service.

BDY007PE
Level 1

Password Recovery Tool

Hi There 

Your system is not accepting my postal code our postal codes are only 4 numbers 6001. I attached my licence number please help

Fiat Lux - ASIA
Level 15

Password Recovery Tool

Try this one

https://emaillicense.quickbooks.com/app/qbdt/licensenumber

 

If you don't receive the email, Intuit won't acknowledge your license. 

GlinetteC
Moderator

Password Recovery Tool

I can help share some insights about the password recovery tool, BDY007PE.

 

The Automated Password Recovery Tool is exclusively accessible in the US edition of QuickBooks Desktop. If you find yourself locked out of your account, you can refer to the instructions outlined in the article shared by Fiat for assistance.

 

If you don't receive an email from Intuit, I recommend contacting our QuickBooks Desktop support. They will be able to assist you in accessing your account and resetting your password.

 

Here's how:

 

  1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
  2. Select Contact Us.
  3. Give a brief description of your issue, then choose Continue.
  4. Choose to chat with us or Have us call you.

 

I'll keep this thread open if you need further help managing your account. I'm always here to provide assistance.