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Jilly7
Level 1
posted
‎January 22, 2024 06:46 AM
last updated ‎January 22, 2024 6:46 AM

Purchase Order Error in QB Online Plus

I have spent way too much time trying to create a PO in QB Online Plus.  The error message I keep getting is that I need to "select an account for this transaction".  I have tried many different suggestions from the Community to fix it.  I then watched a Tutorial, and I see that there are two additional columns in the Tutorial that isn't in the version I am using..  and those columns are "Product/Service" and "SKU".  The first column I have is "Description".  I can see how that makes a difference.

How do I fix this please? 

 

 

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1 Comment 1
RoseJillB
QuickBooks Team
QuickBooks Team
‎January 22, 2024 09:50 AM

Purchase Order Error in QB Online Plus

I appreciate you for posting to the Community and letting us know your concern about creating a purchase order in QuickBooks Online (QBO).

 

Based on the snapshot you’ve added, you’re correct that your options lack some columns specific to Product/Service and SKU. This explains why you’re asked to add an account as the product items are set with a designated account.

 

To rectify this, we can perform some fixes that help eliminate unusual product behavior that could have been the cause of the missing columns. With that, let’s proceed to log in to your company file using a private or incognito window. This is a helpful tool for troubleshooting browser-related difficulties as it won't preserve any history. The following are the keyboard shortcuts:

 

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

 

Once you have successfully added your accountant, switch back to your default browser and delete its cache. The best way to give your browser a fresh start is to clear the cache or cookies. If not, using one of the supported browsers can also be a smart choice.

 

If you’re done performing the steps above, I suggest contacting our Technical Support Team to help investigate the issue and provide the fixes available. You can follow the steps below to initiate a chat or get a call back from them:

 

  1. Go to this website: https://quickbooks.intuit.com/learn-support/en-za/contact
  2. Select QuickBooks Online in the product section.
  3. Type in your concerns in the designated section, and click Continue to proceed.
  4. From the options, select either Chat with us to start a conversation or Receive a Callback to get a spot in line and call you back.

 

Let me know if you have further concerns about managing transactions or any QuickBooks-related matters. The Community always has your back. Stay safe!

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