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Equality Accounting
Level 1
posted
‎October 07, 2021 01:44 AM
last updated ‎October 07, 2021 1:44 AM

Quickbooks Online - down/slow/not responding

Good day all.

 

At first we thought it was our internet, then we worked from home and still the same issue and now our clients started contacting us on the matter as they have the same issue

 

Quickbooks is very slow, just lags and then eventually does not respond at all. Data is not available nothing. 

 

Is QBO having issues with the servers at the moment? We don't know what to tell our clients?

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1 Comment 1
TirzahC
QuickBooks Team
QuickBooks Team
‎October 07, 2021 02:49 AM

Quickbooks Online - down/slow/not responding

Hi, Equality Accounting.

 

This isn't the kind  of service we want you to experience. We have not received any reports from other users getting the same challenges when accessing QuickBooks Online (QBO).  For the best performance, it's generally recommended to use Google Chrome. If the issue persists, you might want to close other open programs or browser tabs that you are not currently using to speed up QuickBooks Online.

 

Each program or tab in your search engine uses your system's resources, and if too many are open, this can cause QuickBooks to run slowly.

 

However, if it's still running slow, we can do some of the basic troubleshooting steps by accessing your account in a private window.

 

Here's how:

  • Google Chrome: Press CTRL + Shift + N.
  • Safari: Press Command + Shift + N.
  • Mozilla Firefox: Press CTRL + Shift + P.

Once signed in, open an invoice from there. If it rectifies the issue, go back to your main browser and clear its cache to remove the portal's history. You may also try accessing your account using another supported browser.

 

To give you more tips on what are the browsers that work best with QBO and on how to fix performance issues, please see these links: 

Know that I'm just a few clicks away if you have any other questions. I'm always up for further assistance. Have a good one!

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