We can perform some troubleshooting to restore QuickBooks Online to its default function so you can proceed to complete your invoicing tasks, @gerhard1. I'll be providing more details below and outline the process.
Before anything else, please know that the QuickBooks application can accumulate cache and cookies that can cause the app's performance to vary when dealing with invoices. Since you cannot enter a value to a field or box within the invoice, follow these steps to restore the function.
If you're using iOS device, these are the steps:
- Access your device and proceed to your phone's settings.
- Click General, then Select iPhone Storage.
- Select QuickBooks Online from the list of application.
- Click Offload App to free up the storage without getting rid of the documents and data for the app.
In case you're using an Android device, you can refer to this article for more details and other available troubleshooting: Fix common errors in the QuickBooks Online mobile app for Android.
If the issue persists, I recommend contacting our Live Support so they conduct a deep check up to determine the root cause of the problem. You can check this page for more information: Get help with QuickBooks products and services.
On top of that, you can personalise invoices and other sales forms to match your business needs. Feel free to check this article for more details: Customise invoices, quotes, and sales receipts in QuickBooks Online.
We can assist you in resolving QuickBooks-related questions or streamlining invoice tasks within the program. That said, we recommend using the comment section below so we can respond as soon as possible, @gerhard1.
