I appreciate you initiating the process of manually importing transactions, @blondi. I'll take it from here and ensure you'll be able to see the bank transaction in QuickBooks Online.
Since you're having issues connecting to your bank, it might be that they're performing system maintenance. It could also be some notifications from their website that need your attention.
To start, I'd first suggest logging in to your bank's website to review your account page for messages, notifications, or alerts. Once done, go back to your QBO account to perform a manual update. This helps refresh the connection between the two.
Here's how:
- Go to the Banking menu.
- Select Update.
- Enter your Multi-Factor Authentication (MFA) credentials.
- Click Continue update.
If the issue persists, you'll want to contact our Support Team. They can pull up your account to check what's causing the issue. Just make sure to take note of our operating hours so we can address your concerns on time.
For more guidance about manually uploading transactions to the program, check out this article: Manually upload transactions into QuickBooks Online.
Once your transactions have been successfully downloaded or imported, you can now match them against the entries in the system. To learn more about this process, visit this article: Categorise and match online bank transactions in QuickBooks Online.
I want to make sure I've got you covered. You can click the Reply button below for follow-up questions and clarifications about banking. I'll be in touch. Have a great day!
