Thanks for reaching out to us today, Richard.
I want to make sure you're able to add your address on customer or vendor forms in QuickBooks Online.
In order to do this, you really need to add a company address in the Accounts and Settings page. Please note that the country or address that you can enter in the company settings is based on the country you subscribed QuickBooks for.
Also, I want to ask if you're getting any error messages when adding your address? If yes, try some browser troubleshooting. Unexpected issues in QuickBooks are sometimes affected by the amount of data stored in the cache. This is because a regular browser will constantly overwrite itself and will not remove history unless done manually.
Private browsing will not save any history, so it's a great place to identify issues in the browser. Use these keyboard shortcuts to launch a new private window:
Once you open a private browser, log in to your QBO account and try to open the employee list. If it functions correctly, clear the cache to resolve browser issues in QBO. You can also use a different browser and see if the issue persists there.
Feel free to post here in the QuickBooks Support page again if you need anything else with QuickBooks. I'll be right here to help you too. Have a lovely week!
No, nothing you have said resolves the issue. This has nothing to do with clearing cache. This because in company settings, where company address is input, there is no field for COUNTRY. The software recognises that we are in South Africa and accepts all of the correct inputs for address including town, province and code but no field for country. This is not a problem and does not impact the accounting software at all except for the fact that when we print invoices or other forms for our customers, we need to state which country we are in even if they already know. This is quite normal practise. See attached screenshot. No field for COUNTRY.
Thank you for your prompt reply, Richard. I'm here to guide you on how you can input the country to your company settings so you can include it when printing your invoices and other forms.
The details available in the Company Address section are the Street Address, City, State, and ZIP code. If you wish to add your Country, you can input it beside the Street Address.
Once done, the details will now be reflected when printing your forms.
For more tips about modifying business information, in QBO, you can open this article: Change your business name, contact info, or VAT # in QuickBooks Online.
Aside from that, you can get more tips while handling your sales and expense transactions through our help articles. Here's the link: Related resources for QBO South Africa.
Please feel free to leave a comment below if you have any other questions about setting up your company address in QBO. I'm more than happy to help. Wishing you a good one!
Thank you for your prompt reply but your recommendation is ridiculous.
Let us use this example of an acceptable address:
123 Main Street
San Francisco CA 4567
United States of America
If I follow your recommendation, the address would be as follows:
123 Main Street United States of America
San Francisco CA 4567
Sorry to say, with respect, that is completely absurd and unacceptable to any proper business.
Let's make sure you'll be able to input your country on the correct field, richard-richardk,
I have another way of how this will appear on all your forms. While we don't have a field where you can enter your country specifically, you'll want to design and import a template so you can use this every time you want to show it on your forms. To do this, you can follow the steps below:
To map the fields:
Then, to save and upload the template:
For more details, you can check out this article for your guide: Import Custom Form Styles For Invoices or Estimates. Moreover, multilingual invoicing is available in QuickBooks Online (QBO). This automatically translates the invoice you send to your customers based on the language you selected. Go through this article for your reference: Send Invoices In Different Language.
I'll always be right here if you need further assistance about how you want to customize or appear your forms. Remember, we're just one post away if you need help.