Testing the functionality across different devices is already a good start to troubleshoot when certain functions aren't working properly, nafsbintismail.
Given that you already tried completing the statement on both your phone and laptop without success, the next step would be to consult our live support team. They can conduct a more in-depth investigation and work with you directly to get your QBO experience back to normal as quickly as possible.
Here's how to reach out to them:
- Click the Help menu in the upper-right-hand corner of QBO.
- Proceed to the Assistant tab.
- Type in "contact support" in the chat box and press Enter.
- Select Contact Support Team, then type in "contact support one more time.
- Choose No, I still need help.
- Click Chat.
The Community is always here if you need anything else.
