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Plusfactor
Level 1
posted
‎January 13, 2022 03:16 AM
last updated ‎January 13, 2022 3:16 AM

If a customer has made a payment with statement number as reference but no customer name so payment cannot be allocated how can i find statement number

My bank statement has references against all payments made into my bank account a customer quoted a statement number instead of the company name i am now unable to allocate this payment to a customer
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1 Comment 1
AbegailS_
QuickBooks Team
QuickBooks Team
‎January 13, 2022 05:05 AM

If a customer has made a payment with statement number as reference but no customer name so payment cannot be allocated how can i find statement number

I want to ensure this is taken care of, Plusfactor.

 

I recommend reaching out to your bank where the bank statement came from. This way, they can help you pull up the information you need.

 

 

Need to take care of your reconciliation? We have an article to help you with the process: Reconcile an account in QuickBooks Online.

 

You can also generate a handy copy of your reconciliations to have a reference guide in the future. To have one, check out this article for the detailed steps: How do I view, print, or export a reconciliation report?. You can either print or export it and save it on your desktop folder. 

 

For other concerns about customer payments or refunds, post them again here. I'll be right here to help you. Have a wonderful day!

 

 

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