My client cannot see their custom reports

I'll ensure that your client can see the custom reports so they can review them in no time, accounts-chelete. Help has arrived. 

QuickBooks offers a powerful capability that allows you to share reports between you and your client. I'm glad to provide some troubleshooting steps so your client can view the custom reports transparently. 

Ensure that you set the Share with to All within your custom settings. This way, everyone who has access to this report can see it. 

Here's how to check: 

1. Go to the Report tab on the left side and choose Custom. 
2. Click Edit perpendicular to the report that isn't visible to your clients. 
3. Review the Share with field. 

For more details, visit this link and directly go to the Share custom reports section: Customise reports in QuickBooks.

Once confirmed and the problem persists, I recommend that you let your client login to their account through an incognito window. Encountering this kind of issue is typically the result of outdated or corrupted cache files in your web browser. By doing this, we can see if it's browser-related. You can use the keyboard shortcuts below: 

• Ctrl + Shift + N (Google Chrome)
• Ctrl + Shift + P (Firefox)
•  Control + Option + P (Safari)
•  Ctrl + Shift + P (Microsoft Edge)

From there, let your client re-access the custom report to verify if they can see it transparently. If it works, please return them to their regular browser and press the CTRL+ Shift and Delete keys on their keyboard to clear the cache. 

Click on these links to know which reports are available on your QuickBooks version and how to email these to your client: 
 

• Reports included in your QuickBooks Online subscription
• How to set a schedule and email information for a memorised report or group

Please don't hesitate to tag my name in the comment section if you have other questions about your account. My doors are always open to help you again. Take care of yourself always, accounts-chelete.