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shelton
Level 1
posted
‎September 26, 2019 05:04 PM
last updated ‎September 26, 2019 5:04 PM

Report bug - can I change my logo?

I want to change my logo. 

Every time I go into the edit screen to select another logo that I've uploaded it does not save my selection as the new default. I get a blank square. It does not accept my selection for a new default.

Additionally it also deletes my company name and registration number each time. I think there is a bug in your system. This happens repeatedly. PLEASE GET BACK TO ME ON THIS.

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1 Comment 1
MaryLurleenM
Moderator
Moderator
‎September 26, 2019 05:04 PM

Report bug - can I change my logo?

Hello there, shelton,

 

There are a couple of things to check before uploading a new logo.

 

  • The file types supported are, gif, .bmp, .png, .jpg, .jpe, or .jpeg file.
  • The shape of the logo should be square. It won't work if it's rectangle.
  • File size should be smaller than 10 MB.
  • Standard RGB color space.

If you're still unable to upload the logo, open it with Paint and resave it as .jpg with a new file name.

 

May I know where the company name and registration number disappears? Is it on the company information page or the transactions? Any additional information will be a great help.

 

Stay in touch with me so I can further help you resolve your concern.

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