Thanks for dropping by the Community, @feelinlikeanidgit.
We can perform basic troubleshooting steps to see if it's a browser issue. Sometimes your browser's cache and cookies become corrupted, causing problems when accessing websites or opening files. To begin, open your QBO account in an incognito window. It will prevent the browser history from being saved. Please refer to the following keyboard shortcuts based on your browser type:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If the private browsing session works, you'll need to clear the browser's cache so the system can restart. This task is also possible in other supported, up-to-date browsers. Clearing the cache will reboot the system, allowing you to work with clearing the cache. It will also help you get rid of any junk files that might be slowing down your work.
You may visit this article to learn how to export your reports to Microsoft Excel from QBO: Export your reports to Excel from QuickBooks Online.
I'd appreciate hearing any updates after you've completed the steps, as I want to make sure this resolves your concern. Please don't hesitate to contact us again. Have a fantastic day!
