Has anyone experienced the following issue: when creating a quote using the mobile app, the VAT is not showing/calculated and I am unable to add it manually.

Hello there, hanekeh.

I know how challenging it can be when the QuickBooks Online app isn't working as expected. Let's troubleshoot this together to ensure your VAT is calculated correctly using the app.

Unusual behavior can occur due to outdated cached data. We can resolve this by clearing out those old files.

For Android:

1. Go to Menu ☰, then tap More Options ⋮.
2. Pick Settings, then Refresh Data.
3. Tap YES to confirm.

For iOS:

1. Tap Settings, then locate General.
2. Select iPhone Storage, then QuickBooks Online app.
3. Press Offload App.

Meanwhile, we can use a web browser to ensure your VAT information is accurately captured and displayed as intended.

Please feel free to ask any additional questions in the comments, and we're here to assist.

Thank you GlinetteC.

I have tried all the steps noted below. In addition, I've uninstalled and re-installed the app, but to no avail. I am experiencing the same issue described.

We use the app quite extensively and this whilst the web browser is working, it is imperative that the app works. Your assistance is greatly appreciated.

Hi there, Han.

Since you have tried all the steps provided by my colleague, including uninstalling and reinstalling the app,  you can reach out to our Live Support team for further assistance.

Here's how you can contact them:

1. Sign in to your QuickBooks account.
2. Click the Help (?) icon in the upper right corner to access the help page.
3. Click the Contact Us button below to connect with an expert for assistance.

You can also check this link to view their support hours and see when agents are available: Get help with QuickBooks products and services.

If you have any additional concerns, please share them with us.