Happy New Year, zelma!
Let's make sure to view your customer's information.
You can see your Sales Tab if you logged in using a web browser.
Here's how to view your inactive customers.
- From the left menu, select Sales, and select Customers.
- Above the Action column, select the small gear icon, then check Include inactive.
- Find the customer and in the Action column, select Make Active.
Now you're able to make a customer inactive and then active again.
I attached a screenshot that you can compare with.
Stay in touch if there's anything else I can help you with. I'll be here to help you, however I can.