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2french
Level 1
posted
‎September 26, 2019 05:09 PM
last updated ‎September 26, 2019 5:09 PM

I have loaded my VAT number on our Profile - but continously get a message saying "unable to verify VAT number" - how can I fix?

 
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RCV
QuickBooks Team
QuickBooks Team
‎September 26, 2019 05:09 PM

I have loaded my VAT number on our Profile - but continously get a message saying "unable to verify VAT number" - how can I fix?

Let's investigate why you encounter an invalid VAT number message, 2french.

 

The valid VAT Number for South Africa (ZA) region is comprised of 10 digits and starts with the number 4. Let's make sure you enter the correct format and the valid one when entering it in the Company settings.

 

You can also check your QuickBooks Online version to see if you're using the correct region.

If you enter the correct format and you're using the ZA region, I'd suggest reaching out to our Customer Support Team. They'll investigate what's causing this issue.

 

Here's how to reach them:

 

  1. Click Help on the top menu.
  2. Choose Contact us.
  3. Enter invalid VAT number in the What can we help you with? field.
  4. Click Let's talk.
  5. Choose to Start an email to connect with us.

We have a link here where you can find articles about managing your GST/Taxes: https://community.intuit.com/browse/quickbooks-online-za-en-taxes.

 

Please reply to this post if you need anything else with VAT number. I'm here to help.

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