Our account is not being activated after our payment processed

Hello, info1320.

I'll grab this opportunity and give a helping hand to activate your account. 

This might be a sync-related issue with the browser's webpage. This usually happens when a cache storage is full or corrupted. To confirm this, let's use a private or incognito window (it doesn't use the existing cache data): 

• Chrome: press CTRL + Shift + N
• Mozilla Firefox: press CTRL + Shift + P
• Safari (newer versions): press Command + Shift + N

Log in to QuickBooks Online from there, and check to see if your account is already activated. When it is, close out the incognito window and go back to your regular browser. Next, clear the cache to resolve this. Finally, close out all browser processes to complete the step. 

If you're using the QuickBooks Online Windows app, click the Help menu then choose Reset App Data. This works like clearing your browser's cache. 

Also, ensure that you've logged in to the correct account where you paid for the subscriptions. You'll want to check your active email addresses' inbox and look for payment confirmation. Then, use the correct email address here.

If you're having issues logging in, you can use the Account Recovery tool. 

After successfully logging in, I'm certain that you have important tasks to do in your account. Our articles are here to lend a hand. Feel free to visit them here. They have a variety of useful information and guides that can help you manage your financials and data. 

Don't forget to reach out to me if you have other questions or concerns with your QuickBooks Online account or company. Ready to help again.