Thanks for posting here in the Community space, rsms. Let me assist you with the node type code you're experiencing when recording a VAT payment inside QuickBooks Online (QBO).
When you pay VAT to HMRC or receive a refund, creating a record to match the associated bank transaction is essential. Since you're encountering a "code: PLT-2000", it is recommended to perform basic browser troubleshooting to rule out any browser-related issues. Know that browsers accumulate temporary internet files that can affect your browsing experience. Too many internet files can sometimes change how your QBO company behaves, resulting in errors when performing tasks. See the following keyboard shortcuts for suitable browsers to open a private window:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
Check out this article for a step-by-step process on clearing your cache: Clear cache and cookies to fix issues when using QuickBooks Online.
If the issue persists, you can contact our support team to help you investigate this concern thoroughly. The team has the necessary expertise and tools to help you fix the issue you're experiencing. Here's how to contact them:
- In your QuickBooks, click Help (?).
- Select either of these tabs:
- Assistant tab and select Talk to a human.
- Search tab and click on Contact Us to connect with a support expert.
Moreover, you can also run a VAT Liability report in QBO to see how much sales tax you owe.
For further questions, you can reply to this post. Community space is here 24/7. Keep safe!
