Hello there, @btb67.
I recognise the urgency of resolving this so you can get back to creating customers in QuickBooks Online (QBO). The QBO mobile application can occasionally behave unexpectedly because of overloaded app data. To sort this out, I recommend performing some quick steps to fix most app-related issues. Here's how:
For Android devices:
- Change the Wifi data connection on your device to 4G (varies by device).
- Close and restart the app.
- Clear app data. To do this:
a. Open your device Settings.
b. Select Apps (varies by device).
c. Choose the QuickBooks app from the list, then select Storage.
d. Select clear data.
- Power down and restart your device.
- Uninstall and reinstall the app.
For detailed steps, kindly visit: Fix common errors in the QuickBooks Online mobile app for Android.
If you have an iOS device, the following are the steps to follow:
- From the Menu ☰, select Help & Feedback.
- Choose Refresh Data.
- Tap Refresh.
Moreover, I'll also share this link that can serve as your reference to help you manage customer information in QuickBooks: Add and manage customers in QuickBooks Online.
I'm looking forward to getting this resolved. Feel free to leave a reply if you require further assistance with creating customers in QBO. The Community team always has your back. Have a good one.
