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fairfield-impex
Level 3

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I have a similar issue where some of my bank accounts are not updating.  Rest of the accounts from the same bank are updating. I am getting error 

Something isn't working

Sorry, we can't update your account. Please wait a few hours and try updating again (14).
 
As a result of this I am unable to do my BAS. 
 
My gut feel is that since I chose to do direct feed based on your suggestion, neither the direct feed work nor the update is occurring even after I canceled the direct feed.   Only goes to explain the fragile nature of your application.   I am really frustrated.  I have sought help on the phone and nothing has been done even after 4 days.