I appreciate all your efforts in dealing with this, @will98. I'll point you in the right direction to resolve the issue of inactive customers still appearing despite being unchecked.
Since the issue persists after performing the suggested troubleshooting, I recommend reaching out to our live customer support team. This way, they can look into this further and walk you through the resolution. They can also initiate an investigation if need be.
Here's how:
- Sign in to your QuickBooks Online company.
- Go to the Help menu and select Contact Us.
- Enter your concern and click Continue.
- Choose between Chat with us or Have us call you.
For more information about our contact feature and support hours, please refer to this article: Get help with QuickBooks products and services.
In case you encounter duplicate accounts, customers, or suppliers within your system, refer to the guide on how to merge them effectively in QBO: Merge duplicate accounts, customers, and suppliers in QBO. This guide provides detailed instructions to help streamline your records:
You can ask us anytime whenever you have further concerns about managing customers. We'll always be available to help you out.
