I'm here to make sure you'll get the right support in transferring your Desktop data to QuickBooks Online (QBO), @9130348202281416.
When transferring your file from QuickBooks Desktop to Quickbooks Online, you'll need to make sure that the two platforms are in the same region/version. This way, the data will be transmitted successfully.
However, to help determine why your other companies are missing upon converting your data, I suggest contacting our Customer Care Team. They have the tools that can fix and identify the root cause of this matter since it's the first time that you've encountered this hurdle.
To reach them:
- Go to the Help menu at the upper right.
- Select Contact Us.
- Enter a brief description of your concern in the What can we help you with? box.
- Hit on Let's talk.
- Click on Start a chat.
Please let me now on how the call goes. I'll be right here to help if you need anything else. Enjoy the rest of your day!
