Hi there, Kien1.
Thank you for following the steps above. Since we've already tried the basic troubleshooting steps and the error persists. I suggest reaching out to our Customer support team. They have the tools to pull up your account in a secure environment and help identify the root of the issue.
Please follow these steps below on how to contact our customer care team.
- Sign in to your QuickBooks Online company. Then click Help (?).
- Click Talk to a human.
- Choose Talk to a human.
- Enter your concern.
- Tap Contact us. Then choose Get a callback.
To make sure you get prioritized on your concern. Please check out our support hours and contact us at a time convenient: Support hours and types.
If you have any other questions or concerns, simply reply below. I'll be here to help you. Take care and be safe.
