Hi there, info-printerswor.
I'm here to assist you as best I can in successfully setting up your sales tax in QuickBooks Online.
A potential reason is that your browser eventually accumulates corrupted and out-of-date cache files from websites you visit. This can cause problems loading and navigating those pages.
We'll perform a few troubleshooting steps to identify and resolve browser-related problems to isolate this. We'll begin by opening a private or incognito window and gaining access to your QuickBooks Online account. To open one, use the keyboard shortcut listed below, depending on your browser:
- Google Chrome and Microsoft Edge: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
If you're able to set up your sales tax without any error message, you can go back to your regular browser and clear its cache. This procedure will remove outdated or corrupted internet files that may be causing issues while browsing.
Alternatively, you can look and use other supported browsers for the best experience while working in QuickBooks Online.
I've added these articles you can use in the future while working on tasks in your QuickBooks Online Account:
Let me know if you have other sales tax-related concerns. I'll be checking your response in this thread.
