debite note

Hello, 9130347307370066. 

Thank you for bringing this concern into the Community. I have few troubleshooting steps to help this sorted out. First, let's make sure your app is working properly we need to ensure that the app is updated into the latest version. For Android is 6.1.4+1 and for iOS is 13.0.    

Also, we can reset the application to refresh it. Follow the steps below:     

If you're using an Android device: 

1. Go to the More Options ⋮ menu.  
2. Select Settings.    
3. Tap Refresh Data, and then choose Yes.  

For iOS: 

1. Go to Help & Feedback at the top menu bar.   
2. Choose Reset App Data. Then Refresh.         

For more detailed steps of the process, check out this article: Troubleshooting Quick-Start Guide for the QuickBooks Online app. 

Then close and reopen the app to check if it works. If still get the same result, let's uninstall and reinstall the app to start on a clean cliche.          

I'd appreciate it if you'd update me on how the steps work. I want to make sure this is taken care of. Stay safe!

---

@9130347307370066 wrote:

i am unable to use debite note there is a issue in application

 

---

---

@9130347307370066 wrote:

i am unable to use debite note there is a issue in application

 

---

---

@9130347307370066 wrote:

i am unable to use debite note there is a issue in application

 

---

Hello there, Oswaldovallesanchez.

The steps previously shared above are the common troubleshooting to fix issues when trying to use a debit note on your QuickBooks mobile application.

If you haven't tried them, please do so. If you're done trying it and the issue persists, please reach out to our QuickBooks Care Support.

Here's how:

1. Go to Help.
2. Click Contact Us.
3. Enter your question and click Let's talk.
4. Click Start a chat.
   

You might also want to visit our QuickBooks Online learning guides for tutorials and webinars about the product.

Get back to me if you have any other questions. I'm always here to help. Have a good day!