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vivekcloudcacheconsulting
Level 1
posted
‎May 25, 2022 08:22 AM
last updated ‎May 25, 2022 12:53 AM

SKU field is not return in response.

There is  a integration between quickbook and Salesforce system.

When the query 'select * from item ' is used on item object in quickbook .it  shows sku field.

The issue is the sku field is not returned in the response from quickBook.

 

 

 

 

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5 Comments 5
Kurt_M
QuickBooks Team
QuickBooks Team
‎May 25, 2022 09:35 AM

SKU field is not return in response.

Welcome to the Community, @vivekcloudcacheconsulting. Thanks for letting us know about this.

 

Before we can proceed to resolve your concern, did you receive an error message when you tried to integrate QuickBooks Online (QBO) into your Salesforce? Also, I'd like to know which are the SKU doesn't appear. Any additional information would greatly help me provide a suitable resolution to your concern.

 

Feel free to get back to me by leaving a comment down below. Rest assured, I'll be ready to assist you anytime. Take care and have a good one!

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vivekcloudcacheconsulting
Level 1
‎May 27, 2022 06:39 AM

SKU field is not return in response.

Hi @Kurt_M ,

 

There is no error message in the integration response.

 

If 'select * from item ' query is run within the quickbook it gives sku field values but same thing is implemented by integration the sku field and its values are not available in response.

 

Possible solution can be:

By default sku field is optional is there any way to make the sku field required so it would be available in response.

 

Please suggest.

Reply
MaryLandT
Moderator
Moderator
‎May 27, 2022 07:50 AM

SKU field is not return in response.

Hi there, vivekcloudcacheconsulting.

 

In QuickBooks Online, the Stock Keeping Unit (SKU) is used to track the variation of your inventory items. And, for now, the SKU is an optional field since it won't appear on your sales forms.

 

Also, integrating QuickBooks with Salesforce needs special handling from our Intuit Developer Team. I recommend contacting them so they can help check on the coding of the field.

 

Here's how to get in touch with them:

 

  1. Go to this link: https://developer.intuit.com/.
  2. Scroll down, then click Contact us under the Intuit column.
  3. Click Ask A Question.
  4. Select your subscription.
  5. Click Sign In and enter your QuickBooks Online log-in credentials.
  6. Click Ask a Question again.
  7. Enter your question and click Ask.

 

I'm adding these articles in case you're monitoring your items and what to do when you're out of stocks.

 


Don't hesitate to post again if you have additional questions about tracking SKU on your products and services. I'll be right here to provide the information that you need.

Reply
sfdc-sdheadusa-t
Level 1
‎April 17, 2023 05:20 PM

SKU field is not return in response.

Did anybody get a solution to this issue?

Reply
RoseJillB
QuickBooks Team
QuickBooks Team
‎April 17, 2023 08:58 PM

SKU field is not return in response.

Hi there, sdheadusa.

 

Let me point you in the right direction where you can discuss further connecting your QuickBooks Online (QBO) to the Salesforce system. We have a separate forum where our customers can engage with our developer team about the SKU field.

 

Here’s how you can post your concern.

 

  1. Go to our Intuit Developer’s website.
  2. Log in to your QBO account, to enable you to post your question.
  3. Choose your QuickBooks product.
  4. From the right corner, click "Ask Question."
  5. Enter your question in the box. You also have the option to add details with your concern.
  6. Click "Ask" to post your question.

 

If you have more questions about QuickBooks you can always tap me here in the Community. Have a good one!

Reply