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narthursbland
Level 2

Can anyone help? Still no success in attempts to receive QBO-confirmed refunds to business bank account in 3-to-5 business days. Only a fraction was received 10/29/24.

 
2 Comments 2
Irene R
QuickBooks Team

Can anyone help? Still no success in attempts to receive QBO-confirmed refunds to business bank account in 3-to-5 business days. Only a fraction was received 10/29/24.

I recognize the significance of every dollar towards your business, Narthursbland.  I'm here to assist you by connecting with the QuickBooks Online (QBO) customer service team.

 

Know that the Community is a public forum, and we cannot access our customer's personal information. I recommend contacting our QBO customer care service team regarding the status of your refunds and additional information on when to receive them.

 

To get ahold of them, kindly follow the steps provided below:

 

  1. Sign in to your QBO account.
  2. Click on Help (?) at the upper right corner of your screen.
  3. Tap on Search, then select Contact Us.
  4. Select a topic to connect with the right expert.
  5. Choose how to contact our QB support team.
  • Via a Callback, where they’ll save you a spot and call you back.
  • Via Chat, start a chat with our support.

 

Please note that our QBO ROW Simple Start, Essentials, and Plus live chat support is available from Monday to Friday, 24 hours a day, GMT.

Additionally, I'll leave you with this article that will aid in handling your QBO account: Manage billing, payment, and subscription info in QuickBooks Online.

 

Let me know if you have additional concerns about your refund or any QBO-related inquiries. I'll be here to cater to them as soon as I get your response. Take care!

narthursbland
Level 2

Can anyone help? Still no success in attempts to receive QBO-confirmed refunds to business bank account in 3-to-5 business days. Only a fraction was received 10/29/24.

Irene, I DO appreciate your response and concern; thank you.  However, after SEVERAL frustrating conversations, beginning 10/23/24, with-- and assurances from--  LEVEL 1 reps, I'm no longer interested in more, FUTILE TALK. INTUIT'S FAILURE TO REDEPOSIT A-L-L MY MONEY TO MY BANK ACCOUNT within the promised "three to five business days" IS an obvious, INEXCUSABLE BREACH of contract and/or professional conduct!! I FEEL ASSAULTED, DISRESPECTED, NEGLECTED, and HELPLESSLY and HOPELESSLY VIOLATED!!!