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Hello, huesproductionsc.
I'll help you get this connection sorted out.
There are currently no reported issues about the continue button not working when connecting a bank account. To investigate if this is caused by corrupted cache files, we can do some troubleshooting steps.
Let's start by opening your account in an incognito or private browser. This mode will not save your browsing history.
Here are the keyboard shortcuts:
Next, go to the Transactions or Banking page and try to connect your bank. If it works, you can go back to your regular browser and clear its cache. Clearing cache on a daily basis helps keep things clean in your browser.
Finally, close and reopen your browser to refresh the settings. You can also try using a different supported browser as an alternate solution.
In addition, you have the option to manually import your bank transactions. Here's an article for the steps: Manually upload transactions into QuickBooks Online
In case you were able to connect your bank account and see some duplicate transactions, you can exclude them by following these steps:
Here's a sample screenshot for a visual reference:
You will be able to delete the excluded transactions in the Excluded tab.
When you're ready to add or match the downloaded statements, feel free to follow the steps here: Categorise and match online bank transactions in QuickBooks Online
Should you have other questions or concerns, please let me know in your reply. Take care and stay safe!
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