Im seeking help of why i see the deposits on my unapplied cash payments.

Jmp17 · ‎September 26, 2019

Im seeking help of why i see the deposits on my unapplied cash payments. Perhaps my recording is not right? what i do is, click received payments one we get payments but i still record it under bank deposits which I maybe doing its twice? your help is appreciated thanks

MariaSoledadG · ‎September 26, 2019

Hi goldeneagle_jen,

The Unapplied Cash Payments are customer payments that aren't applied to an invoice. To correctly record your payments, you'll want to choose the account in the Deposit to drop-down when you click on Received Payments. Let me guide you how.

Click the Plus (+) icon, then select Receive Payment.
Select the name of the customer from the drop-down menu.
From the Outstanding Transactions section, select the transactions to calculate.
Select your Payment method.
Enter the Reference no. and Memo if applicable.
You can either deposit the money to your current account or to the Undeposited funds account.
Click Save and close.

Here's an article for more information about unapplied cash payment: What's Unapplied Cash Payment.

I have this article if you have questions about matching and categorising bank transactions: Download, Match, And Categorise Your Bank Transactions.

Post a comment if you need further assistance. I'll be here to help.

Jmp17 · ‎September 26, 2019

Hi. Thanks for your response. I checked and i have categorized it as A/R already and I have added it but still i see it under the unapplied payments. is it correct that if i recorded it as received payments, do I still need to click again the bank deposit to record the same?

MariaSoledadG · ‎September 26, 2019

Hi goldeneagle_jen,

Thanks for your reply. You can record the amount in the receive payment option if this is done manually.

Let me know if there's anything else I can help. I'll make sure to get back.